In the summer of 2024, I served as a Social and Events Intern at Cincinnati Sports Club. My responsibilities involved assisting in the coordination of various programming initiatives, including Fab Fridays, Tuesday Tastings, Learn n Sips, Game Nights, and additional events. Through this internship, I had the opportunity to enhance the social atmosphere of the club by facilitating member interaction. I was also involved in planning and participating in engaging family events. This experience enabled me to collaborate with vendors and staff to deliver exemplary programming for our members. Furthermore, the club's emphasis on data analysis allowed me to study attendance rates and gather feedback on our events, which facilitated necessary adjustments throughout the summer to better serve our members.

Event planning for each Fab Friday was organized using a spreadsheet to monitor themes, check requests, activities, entertainment/vendors, and the designated intern leading the event for that week.

This project analyzed attendance data from the past several years for the summer general managers meeting. The findings indicate an average of 708 attendees, reflecting a 47% increase from 2023.

- Throughout the summer, each of the five interns had the opportunity to manage four out of the 16 Fab Fridays organized by the Socials and Events Team.

- I was responsible for overseeing Fab Fridays on May 31, June 28, July 26, and August 30.

- To ensure consistency in our procedures for Fab Fridays, we developed a detailed event sheet for each Friday that outlined all relevant information for the event.

- Attached is the event sheet for the first Fab Friday I coordinated, which featured a Beach Party theme. Since then, we have further refined the event instructions for improved clarity.

- Having a comprehensive breakdown of staffing, instructions, and the specific layout of the event space proved beneficial in aligning everyone's efforts.

One of the core values of our club is continuous improvement, which makes data collection and the distribution of surveys after each social event essential. We utilize the feedback received to address unforeseen issues that arose during events and to adjust our plans for future gatherings.

Responses to our surveys are coded using a Likert scale of 1-5 across various categories such as food, music, activities, likelihood of recommending the event to friends, intention to attend again, and overall experience. This coding process allows us to calculate totals and averages, enabling us to assess our performance on a week-to-week basis.

The scale is defined as follows:

1 = Poor

2 = Fair

3 = Satisfactory

4 = Very Good

5 = Excellent

Alternatively:

1 = Very Unlikely

2 = Unlikely

3 = Neither Likely nor Unlikely

4 = Likely

5 = Very Likely

The qualitative feedback regarding what members appreciated most and least has provided us with valuable insights into our successes each week, as well as guidance for targeted improvements in specific areas. We have taken note of all suggestions related to vendors, activities, and bands that our members favored or disfavored for future events.

A summary of each survey result sheet was shared with the following individuals: CEO Tom Fiorini, GM Marco Florini, Assistant GM Sean McClain, Club Manager Heather Luttrull, Café Manager Heather Herlinger, Operations Manager Jordan Croop, and Socials and Events Manager Evan Meyer.

Food trucks were arranged to offer convenient and diverse dining options for our pool members, while also being available to all club patrons.

A selection of food trucks was scheduled to operate on Thursdays from 6:00 PM to 8:00 PM, providing refreshments during our trivia night held at the adult-only pool. Additionally, food trucks are present on Saturdays and Sundays from 11:30 AM to 3:00 PM, which are peak attendance periods. This initiative alleviates some of the service pressure on the outdoor café and presents our members with fresh and exciting culinary choices each week.

The matrix we used for planning which food trucks are coming and if we had gathered all the paperwork we needed from each truck (Service Agreement, Copy of Operations License, and a copy of their COI). 

For each vendor, entertainer, food truck, or business that provides services at the club, it is essential to ensure that a completed service agreement is in place to legally protect the club from any potential liabilities.

The documentation we request from vendors is essential for liability considerations and is also necessary for preparing a check request for our accounting department, ensuring that payments are processed in time for the scheduled event. This particular example demonstrates a check request for A-1 Amusement and Party Rental, one of our regular vendors from whom we frequently rent bounce houses.